Chas Roberts A/C & Plumbing

Poor welding. Leaking freon in nearly new air conditioning unit. Company records calls so they can gaslight you later with misinformation saying "it's all there in the recording" but they refuse to share the recording (of course). Be aware they're recording you and if you have any issues whatsoever later, they'll dust off the old recording, extract a key word or two, create a new narrative with their spin that favors their new "reality." However, photos don't lie so take plenty of those too after they gaslight you. Check out their Yelp reviews, which are abysmal. Here on Google, anyone can create multiple Gmail accounts anonymously. Service: A/C system repair

This company has had some of the rudest people to deal with on the phone. This woman even had the nerve to ask if I am aware of Arizona weather and how it works. This woman also stated that capacitors go out all the time. We live in a brand new, 2 year old house, with and A/C unit that they installed and our capacitor has gone out 3 times in two years. My old house never had an issue this often. The house will not get any colder than 75 and if we try the A/C unit breaks. We have had two leaks in one year, and we have had freezing in our addict. We have asked them to contact Goodman for our 10 year warranty on the unit and they said it would cost us 80 dollars just to have someone come to our home so they could call Goodman on our behalf. We asked This company come out and fix our a/c unit one time and they drained fluid out and then left, so we had to have another company come out and fix their mistakes. I have never dealt with a worse company. We asked to speak to someone higher up

Friends, I am just like you, new homeowner of a new build, whose a/c unit decided to stop working in the extreme AZ heat of summer. I have 3 kids, pets, and a husband that hibernates at 74 degrees. My unit quit on a Sunday, we called and a technician arrived ontime, explained the problem, said parts were on order, and even attempted (without luck) to get the system back on until the repairs were complete. The house was now over 90 degrees inside, so I checked my family into an overpriced hotel room for two nights, and took time off work for the repairs Monday..... I was wrong. My first call for a status update was overwhelming, the rep explained the parts had to be ordered and no ETA was available... I had no clue what to do next. My bank account wasn't ready for additional hotel expenses and my stress level was on overdrive. Then, with my construction management's support, I reached out to Nadia, explained my situation and she engaged the supervisor Michael. Together, they saved the