Chas Roberts A/C & Plumbing

Professional, showed up on time, fast turnaround, and very kind.

Poor welding. Leaking freon in nearly new air conditioning unit. Company records calls so they can gaslight you later with misinformation saying "it's all there in the recording" but they refuse to share the recording (of course). Be aware they're recording you and if you have any issues whatsoever later, they'll dust off the old recording, extract a key word or two, create a new narrative with their spin that favors their new "reality." However, photos don't lie so take plenty of those too after they gaslight you. Check out their Yelp reviews, which are abysmal. Here on Google, anyone can create multiple Gmail accounts anonymously. Service: A/C system repair

Currently not impressed. We had our appointment window of 1pm to 5pm. Tech did not arrive until almost 7pm and was ill prepared. He was nice and appeared to do a good job. Unfortunately the tech, I assume was tired and wasn't paying attention and fell part way through our ceiling. The lack of communication and control of the situation between the supervisor and the tech was poor and made us wonder if the were going to fix our house. It was a huge mess that was left for the home owners to clean. Once we got a person with the ability to communicate well the house was repaired immediately. I was never called back afterwards by Chas to make sure things were fixed to my standard. Never an offer to clean the mess or an attempt to make it right. Once the contract is finished I will be looking for a company with better service. I'm sure my experience is rare and you might not have the issues we had, however the follow through and communication are just as important as the task a failure of on