Atlas Trillo Heating & Air Conditioning

Spent almost $13,000 to replace my HVAC (with new furnace and AC) and the air conditioning never put out cool air (a two ton Carrier unit). Call Atlas Trillo and after they evaluated their installation they decided to replace the AC with yet another unit and also replaced some of the ducting. They didn’t test the AC, replaced and left. Again, NO cooling at all with the house reaching 85+ temps. The technicians were all nice and courteous but the result has been dismal! Service: HVAC system repair

TLDR: Atlas Trilo incorrectly installed the heat pump, came addressed it and broke our sprinkler system in progress. After flooded our house, it took me 2 good months to chase them down to come fix it. Yet, they accused me of trying to get them to pay for a “renovation”. 2 stars because their technicians are actually really professional but the management is not really. - We purchased the heat pump via Home Depot and Atlas Trillo is the contractor who installed them. - It wasn’t functional correctly. We called them to come look. Technician was awesome but informed they have to come address the return duck. They did, but broke the sprinkler - Water came down, flooded the entire dining room on 2nd floor. Water also went to family room. - Our house has wooden floor half the house. 5k sqft of open space. - After the flood, Atlas Trilo brought the dehumidifiers to help dry the craw space. Mind you, they should have remove the insulation under the ceiling instead. Because they were soaked. N

When every other HVAC company I called either lied to me or blew me off, Atlas Trillo got me on the schedule in under 72 hours. Danny arrived on time, and not only diagnosed the problem quickly, he walked my inquisitive mind through how the furnace worked. Danny could have just said, "Yeah well order the part and let you know when it arrives", but he went above and beyond to track down the part needed, got it approved, picked up, and installed in under an hour. Many thanks to keeping us and our dog warm this winter. Services: HVAC duct & vent repair, Heating system maintenance