Atlas Trillo Heating & Air Conditioning

TLDR: Atlas Trilo incorrectly installed the heat pump, came addressed it and broke our sprinkler system in progress. After flooded our house, it took me 2 good months to chase them down to come fix it. Yet, they accused me of trying to get them to pay for a “renovation”. 2 stars because their technicians are actually really professional but the management is not really. - We purchased the heat pump via Home Depot and Atlas Trillo is the contractor who installed them. - It wasn’t functional correctly. We called them to come look. Technician was awesome but informed they have to come address the return duck. They did, but broke the sprinkler - Water came down, flooded the entire dining room on 2nd floor. Water also went to family room. - Our house has wooden floor half the house. 5k sqft of open space. - After the flood, Atlas Trilo brought the dehumidifiers to help dry the craw space. Mind you, they should have remove the insulation under the ceiling instead. Because they were soaked. N

****************UPDATE******************** Just spoke to Justin and he explained to me the tier pricing for parts and how we are charged a flat rate. Yes, they are on the expensive side, but they were the only company that was able to service our ac before any other company! ********************************************* Our ac unit went out Saturday evening during a heat wave that hit our city. We were able to get an appointment with Atlas yesterday and couldn't find been happier to finally have our ac unit running again. I knew it would be a little expensive, but was SHOCKED when we found out that to replace our ac capacitor it would cost $800 dollars!!! The technician was very nice and knew what he was doing, but for a quick 5 minute fix, it was so expensive! We googled the price of a capacitor and it was $25 dollars from Amazon. This company took advantage of the fact that it was the hottest heat wave to hit California, and charged us a ridiculous amount to fix something that was

When every other HVAC company I called either lied to me or blew me off, Atlas Trillo got me on the schedule in under 72 hours. Danny arrived on time, and not only diagnosed the problem quickly, he walked my inquisitive mind through how the furnace worked. Danny could have just said, "Yeah well order the part and let you know when it arrives", but he went above and beyond to track down the part needed, got it approved, picked up, and installed in under an hour. Many thanks to keeping us and our dog warm this winter. Services: HVAC duct & vent repair, Heating system maintenance