HomeGuard Incorporated

I'm a transaction coordinator and have been using HomeGuard for inspections for a few years. I called to order an inspection one day and Tammy Hokes answered. She was extremely helpful with the order. She also informed me that I can also order home warranties with them, which I didn't know! If I need a quote, Tammy is quick with a response. She's always professional and polite. Tammy Hokes is the first person that I call at HomeGuard because I know that I will get top notch service. She's amazing!

Excellent extremely happy!! they were available and right away... they did roof, termite, and whole house inspections... AND got the inspections to me same day!! which is amazing it's just what we needed, not what we thought could happen... but they did it !! I would recommend them to anyone and everyone one ... I have been a realtor for 33 years... I know service providers!

The Accounting department is extremely rude and not helpful at all. You would think the supervisor would be more helpful but and more trained to help assist any questions a customer would have but unfortunately they were extremely rude as well. I recently found out that I over paid for a bill because they charge you up from for a delayed payment accommodation fee and it was never returned to me. I admit I called them 2 months later to follow up with this but the way they handled the situation was just not professional. Update: Thank you Jessica for reaching out to me . I appreciate that you took the time to look into the situation and not only helped me with my problem by getting the extra amount I paid refunded but also conveyed my experience with the accounting department so that they improve their customer service for future customers.