HomeGuard Incorporated

Excellent extremely happy!! they were available and right away... they did roof, termite, and whole house inspections... AND got the inspections to me same day!! which is amazing it's just what we needed, not what we thought could happen... but they did it !! I would recommend them to anyone and everyone one ... I have been a realtor for 33 years... I know service providers!

A couple of years ago, the same company did my home inspection. I was not involved at that time, so I thought it was fine to do it again with this company (they suggested another inspection, as my 2y old report might be outdated). They missed so many details, the kind of inspection it was made was just visual, anyone can really do that and it should not cost that much, and yet they missed many details. 80% of the suggested repairs in the report do not make any sense, and the cost of those repairs is insanely high. At first I thought it was the increase of lumber prices, but when I inquired why they could not provide a reason. Lazy company seeking for easy money, not good at all, I should have read other people's reviews before.

The Accounting department is extremely rude and not helpful at all. You would think the supervisor would be more helpful but and more trained to help assist any questions a customer would have but unfortunately they were extremely rude as well. I recently found out that I over paid for a bill because they charge you up from for a delayed payment accommodation fee and it was never returned to me. I admit I called them 2 months later to follow up with this but the way they handled the situation was just not professional. Update: Thank you Jessica for reaching out to me . I appreciate that you took the time to look into the situation and not only helped me with my problem by getting the extra amount I paid refunded but also conveyed my experience with the accounting department so that they improve their customer service for future customers.