Pelle Heating & Air Conditioning

Used Pelle twice to install separate ductless mini units. Both times Robert was my consult. Came to the house and had good recommendations and seemed to know what would work best. Even remembered who I was over the phone before coming out the second time, and this was over a year later. The install team was prompt and on time for both jobs and they were friendly and didn't mind my general questions and curiosity ( I do general handyman work so it's nice to learn from trade professionals) It's been about half a year since the last install (a year and a half since the first) and both units still run great. Also forgot to mention, my old house needed an electrical upgrade and they recommended a company they work with and gave me all the info I would need for the electrician, which was really helpful as trying to collaborate work between two separate contractors working on different things can be difficult when you don't know what you're doing. Service: Install AC

We had a known issue with the outdoor A/C unit in the new house we purchased and Gary was able to come out quickly and assess the problem. I was then able to easily schedule a time shortly afterwards for the repair to take place, which only took a few hours. There was an hourly charge to receive an estimate, but at the end of the day, Gary came in under the estimate amount he quoted and the overall price for all the work was fair. He also helped me learn about different parts about my new home such as the water softener and shutoff valve and answered any other questions I had since I had already paid for an hour of his time. Thanks Gary and Pelle! Service: HVAC system maintenance

One measure of a company is their post-sales service. My 1y.o. Pelle-installed AC didn’t work on the hottest day so far this year. I left an after-hours email with them. Steve Pelle himself responded that night, then their experienced technician Gary called me first thing next morning. Even thought slammed with calls due to the continuing heat, Gary showed up early. Gary diagnosed, then quickly fixed a condenser problem (added a hard-start kit to the condenser unit) and had the AC working before 11am, on another hot day. No charge, of course. Pelle puts their customers first, for sales or service.