PacificAir Heating & Air Conditioning

We had a heat pump system installed to replace our a/c and gas furnace. Thomas, who came to give us an estimate was very informative and made sure we understood how a heat pump works. He helped us to make decisions about the installations that ended up reducing our cost and construction inconvenience. I did have to contact him twice about the status of our project, but he responded immediately each time. Hector and his team did a great job covering our wood floors, and were careful when removing the old equipment and bringing in the new equipment. Hector was definitely the team leader giving instructions to his team. They all worked diligently and completed what was supposed to be a 2 day job in one day. When Hector had to contact Thomas about an issue, Thomas responded and resolved the issue to our satisfaction. The team cleaned up inside and out when they were finished. Hector made sure my husband was able to connect the new Nest thermostat they installed to the internet. There

From the start, the introductory appointment to survey the situation was different than the three other companies I called. Pacific Air was the only one who had a man put on his white body suit covering from head to toe and a mask and actually see for himself the extend of the work that would be needed in the crawl space. He checked out the ducting that had been destroyed by rats and even saw a water leak. All the ducting had to be replaced. The register vents were disinfected as well. The team was made up of Milton, Jay, Lalo and Hector. The team leader, Milton explained to all the workers how they were going to proceed before they went into the crawl space. Very organized and they systematically got the work done. Even the team leader was down under and making sure everything was done correctly. What a nice and diligent team! I can highly recommend Pacific Air with no reservation. Thank you Pacific Air for a job well done!! Service: HVAC duct & vent repair

Rafe came to our house to give an estimate for air duct cleaning. He was unbelievably courteous, respectful and answered not only the questions we had, but went above and beyond to help us solve several other problems we had in our house. We would absolutely recommend using him.