USA Air Conditioning Services

Elliot was great very informative and new how to answer all my questions and I was satisfied with the over all visit I literally had no more questions he was very kind and respectful like he actually cared about his job and making the costumer understand what he was saying about my a/c unit upon leaving he made sure he gave me his information about his company and how to reach out again I will recommend him to anyone who needs help on there a/c unit he is a great example to how a visit should go and he seems like he’s a great asset to the Ecm company P.s please give him a higher position it really is well deserved he did go the extra mile and that should be compensated promptly or at least pay more GOD BLESS ????????

WHATEVER YOU DO, DO NOT PURCHASE AN AC FROM THIS COMPANY!! Buyer beware!!! Our unit is under a year old and has given us problems ever since and they have yet to fix the problem. We were given a faulty unit and they refuse to replace it. They keep ordering parts to “fix” it and nothing works. They guaranteed this last part would take 4-6 weeks to receive and we are on week 9! The tech disconnected our AC and said not to use the AC until the part comes in. We have been in Florida 90 degree heat for 9 weeks with no phone calls nothing. The supervisor Kevin must take like 6 lunch breaks a day because the secretaries always have an excuse as to why he cannot come to the phone. It is terrible that they were paid in full and treat customers this way. The secretary told us we should try calling American Standard and complain. She was SO rude. Please stay away I regret my decision on going with this company everyday.

Financed AC unit a year ago and was told by the rep I would pay zero interest if I paid in full within the year, well that was a LIE because I ended paying around $200+ in interest even though I paid it off within the year. Their sales reps are shiesty and will say anything to get you to finance their services, DON’T DO IT. Also, if you call for service they’ll send another salesman to try and sell you something else instead of actually being helpful, SELL, SELL, SELL! $$$$$