Complete Air Mechanical

Please avoid this company if you can. Like other reviews, I was assigned to them thru First American Home Warranty. They came out on the 18th of July and Brian was diligent with his diagnosis of needing a new fan motor for the outside unit. However, Denise and Lisa were lackluster in their communication thru the process. Denise stated they ordered the part which would take 7-10 days to arrive. Not only did this drag out over 3 weeks with no part but I had to call several times for a check in… they did not keep me in the loop and that’s a poor approach overall. I had to call First American just to get them to check in with the company that shipped the part, otherwise they were dismissive when I checked in. I understand parts can lag during the hottest time of the year, but some communication and persistence on their end would go a long way to ensuring a better customer experience. I eventually had a new unit installed on the same day the part finally arrived and did not finalize work wi

Poor workmanship! I usually don't want to write a negative review about the company, but it is very important to provide feedback so others will not make the same mistake. The tech guy (Carlos) was sent by the AHS home warranty to fix my AC due to evaporator coil frozen. He failed to diagnose the Refrigerant Leak on the evaporator coil. Instead of looking for the leak first, he started to fill in 2 lbs of freon in order to charge me $220 (too high for the actually price even though it was already included some discount from the AHS company). We all know that the only time when your unit needs more Freon is if and only if there's a leak. Obviously, if this was a qualified HVAC professional, he could see the leak on the evaporator coil first. Then he went inside the house took out the air filter and took couple pictures to prove that he came, quickly did some scan through, charged me the fee and left, no bother to put the air filter back in. I noticed some water dropped and asked h

Brian's outstanding service merits the highest praise. His professionalism, expertise, and genuine care for his clients made a lasting impression on me. I wholeheartedly recommend Brian to anyone in need of HVAC assistance. His dedication to exemplary service and unwavering commitment to customer satisfaction make him a true asset. Services: HVAC system repair, HVAC system maintenance