Mills Air Inc Air Conditioning & Heating

My boyfriend and I were customers for a few years, but have had terrible experiences with this company. Their technicians struggle with simple diagnostics, which have led to thousands of dollars in damaged floors and ceilings in our house. Their 5 hour dispatch windows are absurd, and a complete waste of your day. On multiple occasions they either didn’t show up at all, showed up hours later than the assigned window, or canceled in the eleventh hour. The office staff is extremely unprofessional and lack basic customer service skills, follow up, organization, and manners. After giving Mills Air ample opportunity to keep our business, it was clear they don’t value their customers at all. We finally found a different company who respects our time, values our money… and fixed our AC! Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, A/C system repair

Wanted to share with everyone that uses this company that my experiences I have had since I purchased my new AC unit two years ago, it has always been excellent More so, I had to call this week because I was having some issues with my duct line, and they managed to get me in very quickly I spoke with Mitch the Service Manager who was very professional asking me to call him after the Tech would come over to see what he could do to minimize my cost They sent me Danny a very experienced knowledgeable and professional Tech, who immediately found the issue of built up on my line ( I had done my annual maintenance visit late April) but as we know in Florida you never know! Danny did a few adjustments and got me back normal right away and they end up not charging me for this visit. You don't find people and companies like Mills and their Techs now a days, and this reaffirms me that I am certainly with the right company and team to service my AC needs thank you Mitch and Danny for taking care

Mills Air responded to my request for a quote in a day and they were able to install an entire system two days later! They were punctual and very professional! So far the unit is working well! Service: Installation