Westbrook Service Corporation

My AC quit working and I called Westbrook to schedule AC diagnosis. Scheduling was OK and a technician showed up on time. The diagnosis the technician gave to me was something wrong with the wire that connects the panel and inside unit. he promised to give me the pricing to fix the wire the next day. I didn't get a call from them after calling them several times. I had to go to another company and it turned out that the switch for the inside unit was off. That's the reason AC unit didn't start up. I turned on the switch and my AC started working again. Westbrook gave me the wrong direction and I could have ended up with paying $500 to replace the wire. I called them asking for a refund and their attitude was just rude. Even my credit card company that was on the line as well said they were rude and they were glad that I would never had business with them again. Anyway, I don't know why they have good reviews. Maybe my business was just too small to be good for them.

Westbrook solved the issue with my heat pump. I was particularly impressed with the professionalism of the field technicians. Angel was responsible, efficient and effective. He provided great communication so I understood what to expect. The office staff was also very courteous. The price charged was reasonable for all the work performed.

I was very pleased with the work Barry performed. He explained everything clearly as to what he was going to do, cleaned up the debris, and when I asked him to provide an estimate for re-plumbing the house due to having copper pipes he completed a very comprehensive assessment and explained everything thoroughly. What I also appreciated is that his prior job was running over, he said he would call and update me which he did...