No Excuses Heating & Air

Very disappointed by No Excuses lack of professionalism to not even return two phone calls and voice mail messages from a customer of over 3 years during the late December deep freeze, with a total furnace breakdown affecting a household with a member recovering from a heart attack and another member sick with the flu. Clearly Joe Frady is not the man I thought he was to let his company deteriorate to where it is. Yes, I realize the strain of customer issues exceeding available service techs to service is a real challenge, but to not even return calls is so disrespectful to customers. Even not having on duty an office person to answer calls and allowing the service calls to go into a voice mail, or routed to a service tech doing repairs, is a clear example of low class, company lacking professionalism. On the last 2 service calls the poor quality of technician was apparent, also. I will spare the extreme embarrassment in this review of what a technician was not able to do on my last a

This company is amazing! The guys were courteous and professional. They did great work, and they cleaned everything up before they left. Couldn’t ask for much more than that! Services: A/C system maintenance, Installation, HVAC duct & vent repair, Heating system installation, Repair HVAC, HVAC duct & vent cleaning

No Excuses Heating & Air did an adaption for the manufacturer. Every step of the process was done with excellent timeliness, knowledge, and effort. What a pleasure! Service: HVAC system maintenance