No Excuses Heating & Air

Very disappointed by No Excuses lack of professionalism to not even return two phone calls and voice mail messages from a customer of over 3 years during the late December deep freeze, with a total furnace breakdown affecting a household with a member recovering from a heart attack and another member sick with the flu. Clearly Joe Frady is not the man I thought he was to let his company deteriorate to where it is. Yes, I realize the strain of customer issues exceeding available service techs to service is a real challenge, but to not even return calls is so disrespectful to customers. Even not having on duty an office person to answer calls and allowing the service calls to go into a voice mail, or routed to a service tech doing repairs, is a clear example of low class, company lacking professionalism. On the last 2 service calls the poor quality of technician was apparent, also. I will spare the extreme embarrassment in this review of what a technician was not able to do on my last a

This company is amazing! The guys were courteous and professional. They did great work, and they cleaned everything up before they left. Couldn’t ask for much more than that! Services: A/C system maintenance, Installation, HVAC duct & vent repair, Heating system installation, Repair HVAC, HVAC duct & vent cleaning

The "technician" went in the attic with no tools, came down and said it needed a damper, came back later and said it need a coil and that the coil was leaking and he had video on his tablet that he would submit to the warranty company but he couldn't show me the video. More than a month later, the coil is obviously not leaking because the ac is working, it just blows cold air upstairs and downstairs. He had said that he locked the damper in place so that we would have ac. It was obvious that the damper was not being controlled and caused the system to freeze up. The ac stopped working from one day to the next so it didn't make an sense that the coil was leaking. The tech also claimed that he charged our system up because it was low, if that was true it would have leaked out the next day and it's been over a month. This company hires people that make up lies to get your money, don't use them. They quoted me over 1300 dollars to replace the coil that was covered under the manufacturers w