Harrington Brothers Heating and Cooling

I’ve been a long time LOYAL customer to Harrington Brothers Co.... but the service and unprofessional response from Chrissy this morning, was a joke! I waited two days without my a/c unit working, fully aware that I could call a 24 hour service but chose to wait until they reopened on Monday to give them the business. Chrissy just lost them another customer and by the looks of the reviews, I’m not the first!!! Not only was she rude and unprofessional, it was like she intentionally wanted to pick a fight. Not only was I shocked by her behavior, it left me at a loss for words. I can’t believe this woman is who they want representing their company. I hope Chrissy finds peace in her life. Life is way too short to be that bitter and have an ugly heart! Good luck to the company and I wish them well.... their going to need it. July 20, 2020.

I recently had back surgery and I was having some therapy and unable to get to the phone when it rang. Harrrington Bros. could not give me any time frame that they could come out to look at my broken unit for which they repaired approx. one month ago. Chrisy, the person answering the phone, left one of the rudest messages on my recorder saying I had 5 minutes to return her call or else they were "moving on". I called her immediately when I heard her message and she totally ripped me apart over not being available. Wow, I thought, this women is stressed to the max! She hung up on me twice when I was trying to discuss my schedule. This women is the rudest "service person" I have ever dealt with. Literally, she bought me to tears twice! Soooo unprofessional..After using H.B. for over 15-yrs. I can tell you I will NEVER call on them again. They replaced the Txv value twice recently, placing the bulb upside down, contaminating my whole unit with debris-destroying it, not registering my n

Harrington Brothers did a spectacular job installing my new air conditioning unit! They came out to inspect it same-day, and had a new unit installed within 2 days of calling. They also did not oversell me, which is hard to find these days. Their prices are very reasonable, and I would highly recommend them to anyone! Ask for Kevin & Trent - they were great!