Roto-Rooter Plumbing & Water Cleanup

What a great experience all the way around. We had a clogged sewer line, and everything in the house had to stop. Toilet, tub, kitchen sink, dishwasher, washing machine--well, you get the idea. Every place I called was super busy and couldn't get us in today. Roto Rooter was the earliest, but it was the next day. Imagine how surprised I was to get a call from them saying they had an opening right then. The plumber, Zach, was really nice. He took a look at things and gave us the estimate. It was better than I expected. He got right to work and soon had it done. I am so pleased with this company, from the nice dispatcher who worked to get us in early, to the great price, to the fabulous service from Zach. I hope I don't have this problem again, but if I do I am definitely calling Roto Rooter!! Services: Drain cleaning, Sewer repair

Placed a request at 730am and tech was onsite by 9! Then the Techs that came out were awesome. They got me up and running by end of day and spent all day here (8 hours) and shopping for parts and then worked in pour down rain and in very tight spaces. They were sensitive to my dog being around and having to work around a terrible space layout. Clean up was thorough as well. Only downside is it was more expensive than some others but they were so fast to get me fixed up, the work is warranties, & he did a good job so it was worth the extra cost. Service: Water heater installation

Called for an emergency. Bad leak from the connector to my tub faucet. The gentleman on the phone became angry and hostile when I asked him for rate information. He abruptly put me on hold without warning in mid sentence. I waited the 3 minutes til he came back. He said he had 3 other calls coming in and I was taking up too much time. Never got my question answered which was simply if they charge a flat rate to come out or after the job was done. This seems like a routine question. My wife could hear him grow upset with me and also couldn't believe how he was talking to me. He basically said they weren't doing emergency plumbing and had no plumbers operating, though it clearly says on Google and their website they do 24 hour service. I was just trying to find out IF there was a minimum cost to come to my house. I didn't even care what the rate was. He said he had absolutely no information about that, so we never got that far. I was also advised to call my local municipality to turn the