Sublime Heating & Cooling

We had Sublime Heating & Cooling come out to check the system not do a diagnostic. The sales guy was awesome. Incredibly nice but also knowledgeable and no non sense. He was very honest and wasn’t just looking for a sale. We may get a new system. Thanks Sublime Heating & Cooling for great service.

Sublime Heating & Cooling did an amazing job maintaining my furnace and making sound recommendations to extend its life. Their crew was honest and reliable when we needed to replace the original furnace and did a great job. Highly recommend!

We called over the weekend because our hot water went out. We scheduled an appointment for Sunday and were more than willing to pay the after hours fee. They gave us a time frame of 10am-2pm. 2pm comes and goes with no call or anything. We call the company to see what's going on and they inform us that nobody will be coming out that day and offered to set it up for Monday between 3pm-7pm. We were irritated but figured, ok, things happen. On Monday we hadn't heard anything by 5:30pm so we called just to get an ETA and were told that nobody would be showing up because their techs had COVID. So that is two days in a row that were no call, no shows for appointments that we set up and paid for. I called Tuesday morning to get a refund and was on the line with them for about 20 minutes because they wanted to argue and say that a tech called us at 6:49pm and 6:55pm. That was an hour and a half after I called the company and was told nobody would be coming out. Their service is disappointing