JLK Mechanical LLC

I'm a little disappointed with JLK Mechanical. I called JLK Mechanical because they are local to me and have great reviews on Google. On April 8th, I had a rep out to my house to give me an estimate to replace my heat pump and all duct work. It is now April 30th and I haven't heard back from them. Looks like this job just slipped through the cracks. I suppose I could have followed up but it wasn't my sale to loose. I'm not going to beg a company to take my money. I view the lack of response as an indication as to what to expect from the company. The office called when the estimator was supposed to be at my house. They needed to reschedule, the technician was tied up on a repair. I understand that happens and it wasn't too big of a problem for me. I couldn't reschedule for another day so he came later that afternoon (thank you for working it into your schedule later that day). I feel he was slightly in over his head and they should have sent someone more familiar with duct design as m

This is by far the best customer service and support I've ever had. Professional and friendly staff that try to do whatever they can to give you the best price without compromising service. Text alerts give you a picture and a short bio of who your technician will be with a live tracking map so you know exactly when to expect them. Top notch service! I highly recommend them!!

Rob & James (owners) at JLK Mechanical are the best! Came out same day called Only waited an hour like I was told on the phone Knowledgeable, courteous, & friendly Fixed my issue in a timely manner Answered my questions Financing & layaway available Work great as a team!! Would definitely call again......you should to!