Comfort Wizards Heating & AC

Andrea, Harlie, and Vern were fantastic. Andrea helped me over the phone and really made me feel as if I were being helped by a family friend. As we talked through the situation she was able to make a recommendation that fit well with my budget, and had it installed within 3 days of being in touch- seemingly a rare case in todays climate. Raphael and his team were here on time, and were very patient with us as we were tied up with meetings while working from home. I believe all and all they were in and out in about 5 hours for a full installation of a brand new gas-pack. I will be recommending that all of my friends and family go to them when they need any services, repairs, or new units. Thanks again!! Service: Installation

Highly recommend Comfort Wizards! Our HVAC broke last year, 1 week before a big snowstorm was expected in Raleigh, and our home warranty company was being unhelpful in getting us the necessary repairs and it turned into a messy situation. Andrea, Harlie & Vern were SO helpful in dealing with the home warranty company and ultimately getting us a new HVAC installed days before the snow hit. Throughout the process, they were empathetic and went above and beyond to get us the help and service we needed. It felt like we were being helped by friends vs. a company - such a nice switch from the home warranty company. We recently had a minor issue with our unit and Harlie quickly came out that evening to repair it, which we really appreciated. Couldn't recommend them more! Services: HVAC system repair, Installation

I purchased a maintenance service contract from May 23, 2022 - May 23, 2023, with Comfort Wizards in the amount of $189.69. This was billed to my checking account on 5/24/2022. The contract terms state: "Preventative Maintenance Agreement for one system includes two visits/year where we will clean and inspect the system and verify proper operation. One visit will take place during the cooling season and one during the heating season. You will also receive a discounted diagnostic fee of $99 + tax for any service calls during the year and 15% off of any repairs to your system during the year." Despite numerous calls (from myself and my husband) and emails, I did NOT receive the 2 preventive maintenance visits during the contract term. After calls and emails offered no responses I asked for a refund on Dec 22, 2002, 9:47 AM which again went unanswered. Hopefully if anyone from the business reads and responds to these reviews, they will contact me regarding a refund for the unfulfilled c