Comfort Wizards Heating & AC

Highly recommend Comfort Wizards! Our HVAC broke last year, 1 week before a big snowstorm was expected in Raleigh, and our home warranty company was being unhelpful in getting us the necessary repairs and it turned into a messy situation. Andrea, Harlie & Vern were SO helpful in dealing with the home warranty company and ultimately getting us a new HVAC installed days before the snow hit. Throughout the process, they were empathetic and went above and beyond to get us the help and service we needed. It felt like we were being helped by friends vs. a company - such a nice switch from the home warranty company. We recently had a minor issue with our unit and Harlie quickly came out that evening to repair it, which we really appreciated. Couldn't recommend them more! Services: HVAC system repair, Installation

The employees off Comfort Wizards are some of the best people I've had the pleasure of dealing with. When they set you up an appointment, I am sure that that you are notified when the technician will arrive. Then the technician I'll let you know exactly when he will be there. You're always informed they go above and beyond to make sure you are happy and happy with the work they did. Pedro who works for the app is one of the best I have ever seen. I would highly recommend Comfort wizard and all of the employees to everyone. Thank you very much for your professionalism and expertise

Can I give them negative stars? No? OK, I'll just leave this one-star review. Just read their YELP reviews. There are multiple examples of how this company is crooked. I speak from personal experience dealing with them. They reluctantly showed up 3-5 days late depending on the metric of a weekend request being up to 48hrs after initial request) to a home warranty repair. The 'repairman' showed up at 5:00pm on a Friday night (who I later found out was the manager) not to repair the problem of NO HEAT IN JANUARY 2016, but to try to sell me an upgraded NEST thermostat. Yes, I am still salty after all these years. After explaining I didn't want to buy a thermostat, he spent about 15 minutes in the attic and then returned, explaining that he could not fix it that day. He told me to "Do not let anyone else touch the system" until they returned on Monday. This didn't sit well with me. The hairs on the back of my neck stood straight up. Why would someone else not be able to work on the system?