Comfort Wizards Heating & AC

I purchased a maintenance service contract from May 23, 2022 - May 23, 2023, with Comfort Wizards in the amount of $189.69. This was billed to my checking account on 5/24/2022. The contract terms state: "Preventative Maintenance Agreement for one system includes two visits/year where we will clean and inspect the system and verify proper operation. One visit will take place during the cooling season and one during the heating season. You will also receive a discounted diagnostic fee of $99 + tax for any service calls during the year and 15% off of any repairs to your system during the year." Despite numerous calls (from myself and my husband) and emails, I did NOT receive the 2 preventive maintenance visits during the contract term. After calls and emails offered no responses I asked for a refund on Dec 22, 2002, 9:47 AM which again went unanswered. Hopefully if anyone from the business reads and responds to these reviews, they will contact me regarding a refund for the unfulfilled c

The employees off Comfort Wizards are some of the best people I've had the pleasure of dealing with. When they set you up an appointment, I am sure that that you are notified when the technician will arrive. Then the technician I'll let you know exactly when he will be there. You're always informed they go above and beyond to make sure you are happy and happy with the work they did. Pedro who works for the app is one of the best I have ever seen. I would highly recommend Comfort wizard and all of the employees to everyone. Thank you very much for your professionalism and expertise

We had a wonderful experience with comfort wizards! Replacing our unit is a bit complicated since the condenser is located on the roof of our 3 story condo. Comfort Wizards was recommended by our neighbors as several had used them in the last few years. The team doing the installation was very polite, on time, and worked very quietly while our baby was napping. Before deciding to use this company the owner took the time to walk me through the options available so I could make the best decision for us. They handled the product registration, city inspection permit and scheduled the inspection. On top of these service related items, while on site the installation manager even identified an minor issue in our breaker box and told us how we could easily get it fixed. I plan on having them do our annual service and would highly recommend them.