Master Electric of WNY

All in all we found Master Electric of WNY to be AWESOME. They were "helping us" get to a solution as to why our Generator was not working and not trying to sell us something we didn't need. We assumed our House Generator had died after our latest power outage when it didn't go on and we were manually bailing out our sump pump in the basement. We called up the company who has been performing our yearly maintenance on this Generator and someone came out and performed the "scheduled" maintenance (which happened to be scheduled for in a month as it was) and we were told "it could be anything" and "instead of trying this and that you should just get a new Generator". We also got an estimate on what it would cost to replace the Generator. Luckily my husband wanted another opinion and estimate. Thru our local online NEXTDOOR site someone HIGHLY RECOMMENDED we call Master Electric of WNY, that they were "AWESOME". I'm so glad we called them. Not only did Paul come out and give us an estima

Highly regret hiring this company. The day they came they had to leave mid job due to a coworker scorching a house so they rescheduled to have no one call that the guy never came to work and they had two call ins when I followed up why no one came. They returned a week later and cut holes way too large in all of our outlets and left a whole in our wall because they didn’t know duct work was behind the wall. They return again a week later and patch the hole and outlets for us to be left with cracked patching where we have to redo all the patching not to mention paint each room around the outlet. Such a mess in compared to past electric work we have had done. As agreed with the previous post as well, they never responded to my email or showed any remorse on the unacceptable service. Service: Electrical outlet & switch installation

Working with Master Electric of WNY was an absolutely terrible experience. Among the many reasons were: it took them two months to even start the job; they left the job unfinished for a month with no communication; they had no resources to coordinate any of the activity on the job; they became unresponsive to email; and they were always unprepared for the work. At one point when speaking to their office manager, they referred to their operation as a “three-ring circus,” to which I absolutely agreed. I could go on, and can support all of this with dates and emails, but I will just implore you not to hire Master Electric of WNY. It took 6 months for them to install 5 outlets and upgrade our service, which was completely unreasonable. The worst part, for me, is that they never apologized, expressed any remorse, or made any effort to try to make things right. Overall, I’d describe it as a nightmare job, and strongly recommend you hire someone else. Services: Electrical panel replacement or