Viccarone Heating & Air Conditioning

Terrible business, my homebuilder Pulte contracted Viccarone for our HVAC and from day 1 it had issues. Lennox is known for bad coils and ours was no different as we had a leak for 2 years and all Viccarone did initially was add refrigerant. Tim the service manager does everything he can to deny and deflect responsibility. Not only the leak but the system is undersized for our home which of course they blame on the homebuilder. Viccarone is still responsible here as they are the “professionals” and should have advised the builder on this issue before contracting on nearly 200 homes in our development. I will be upgrading my 2 year old system soon and can guarantee I won’t use Viccarone for this or any other HVAC related sourcing in the future.

Viccarone came out to service our furnace during the winter because it was acting up. Turns out the pack of filters we bought was more restrictive of air flow than the previous (but same ones we had been buying for years) pack, and the system was overheating and shutting itself off after a minute or two so it wouldn't break. Technician recommended we switch to the one month filters, and performed routine maintenance. Had them back out the following spring (last week) to service our A/C, since we bought the service plan. Different technician, but both were great, knowledgeable, and friendly, and the office staff was knowledgeable, very helpful, and easy to work with, both when contacted about the original problem and when scheduling the spring check.

Thank you, Thank you, Thank you for your help with our faulty furnace. We appreciate that Viccarone Heating & Air Conditioning, Inc. was able to get our furnace repaired and heating our home quickly & efficiently.