RF Fager Company

Just called today for a price on a well pump. The lady that answered my call didn’t have any patience and wasn’t able to give me a price on a pump, she got frustrated and hanged up the phone. Very unprofessional.

My name is Shana. I am a wife and mother of two boys, juggling a job, a home, 2 soccer schedules, Cub Scout meetings, and life in general. I’m sure my life is similar to many of you reading this review. Let me tell you my RF Fager Co. story. On Tuesday, March 14, 2023 my mother and I went to RF Fager Co. store in Camp Hill, PA and spent two hours with Matthew Nye planning my bathroom remodel. After going through custom colors, vanities countertops, showers, toilets, faucets, I was told it would be about two weeks until I would get my estimate. That seemed a little long to me, but I am understanding so, OK, two weeks. Two weeks came and went, and I gave the benefit of the doubt that Matthew Nye was very busy and would be sure to get my estimate to me. After five weeks on Thursday, April 20, 2023 I called in to see if Matthew still worked there? He does and I spoke with him and he assured me I would have my estimate by the end of the day. Great! On Tuesday, April 25, 2023 I called back a

Called in looking for a part for home Hvac, the lady who answered was very helpful, cross checked the part and went out of her way double checking everything to make sure I got what I needed. Didn’t have the right part and she even suggested another supplier to try and help me out!! This is what customer service is all about. Thanks for all your help