UGI Heating, Cooling & Plumbing

Would highly recommend UGI's service agreement as this is fair and superior to any 3rd party company offering the same. My experiences have been stupendous both with AC and Heating repairs. Professionalism all the way through from the call center to the service techs. Even with Covid they came through with integrity. In this last repair we needed to parts for furnace and they provided a temp fix with a part that would get us through till the new parts arrived. Can't thank them enough for the outstanding service they have twice provided. They care and that is a rarity these days. Never would I use a 3rd party service provider, there's no comparison. Have had a service contract for years and it's been quite the investment. Just once experience a heating or cooling problem without service agreement and you'll understand the priceless value of this. Dollars add up quickly when repairs are needed these days, sticker shock can shake you to the core. This company goes all the way in p

I called to have someone come out and check out my gas converted furnace as it was having issues tripping and shutting off. I have 2 small kids so need heat coming into this cold front. The woman that answered was very unprofessional and pretty much turned me away stating they couldn’t see me for 2 weeks even as an emergency appointment and they have customers on protection plans that are priority. which I totally get and was willing to set that up as we don’t have a service provider and have been looking, we only recently bought the home. however when I mentioned that she said well it will still be 30 days until that takes effect. It just felt like they really didn’t want our business or to help. I get you sometimes can’t get same day help but I was just really disappointed that it seemed like she really didn’t want to work with or help me at all.

He came out for 10 minutes had me correctly dDiagnose and running I will be calling them for my a/c unit