UGI Heating, Cooling & Plumbing

He came out for 10 minutes had me correctly dDiagnose and running I will be calling them for my a/c unit

In 2019 I reviewed this company and gave them 5 stars. Since that time, I believe that they have outsourced their service. Our experience this past winter was not so positive. There was a problem with our heating system and three different service people were here three different times and were unable to figure out the problem. Only after it stopped working completely (in the middle of winter) was the problem diagnosed. We had one of their salesmen out to give us an estimate on a new system. He emailed us a quote which was not accurate either in work required or price as he admitted when asked. We ended up using H.B.McClure and could not have been happier with them. I could not find a way to remove my review from 2019 and hope that no one will base any current decision on that review. Service: Heating system repair

Final edit: It took longer than I'd have hoped, but they did pay for the damages. I appreciated them standing behind their work, although it doesn't entirely make up for the aggravation they caused. Edit 6/16/20: I did hear back from the company today - they've agreed to cover the damage without argument. I appreciate that they stand by their service, and I'm updating the review for now. I'll revisit it again once the issue is resolved. As a service contract holder, I have historically been quite a strong proponent of UGI. However, my recent experience with the company hasn't been great. The last guy who came out to fix a problem we had took a lot longer to get in contact than he said he would, then told me that there was an additional fix he had to make that would head off future problems. At the time I was grateful for the consideration and forethought, but then subsequently it appears that he made a mistake that resulted in water pouring down through my daughter's ceiling a couple o