Advance Plumbing Heating & Air

I used Advance to service my HVAC unit a couple of times. When my AC went out a month after they had serviced the unit they put me on the schedule for the next day. I called the next day around 2:30 (Friday) and was told I was the next person on the list. At 4:45 I called to find out how late the technician was working but had to leave a message as I got their voicemail. I never got a return phone call nor did the technician ever reach out that day. I found an email address for the service manager on their website and sent a message but never got a return email. By this time my house was over 90°. On Saturday I dialed for dollars and found another company who was at my house by 9:30 and fixed the problem in 45 minutes. Come Tuesday I got a call from Advance wanting to know if I would be available between 12:00 and 5:00.... A little late to the party don't you think? Service: A/C system repair

Introduced to these folks thru our contractor who used them to install a new outdoor shower. The shower worked great for about 6 weeks and then suddenly stopped working at all. So why the 5 star review for them? Because they came promptly to investigate and did not give up until they got everything running smoothly again. Also, each of the Advance employees I dealt with were courteous, reassuring, and professional. I appreciate that they they made things right without any hassle. Rare these days! Give them a call.

I don't know who these nasty reviewers are but we have been using Advance Plumbing Heating and Air for at least a decade. We have nothing but polite and respectful conversations from Chris and responsible treatment by all of their technicians. We live in Mt Pleasant. I think the reviewers are obviously dealing with another company.