Aire Serv of Central SC

Our A/C went out, and they sent a technician out to take a look and give us an estimate. $300 later, the “estimate” was just a lump sum amount with no cost breakdown (parts, labor, etc). It was over $2000. We said we needed to think about it and then later called to ask for a cost breakdown (which is what an estimate actually is… not just a random verbal amount with no other info). The guy who answered said “we don’t do that.” I asked what he meant and he said they do not provide a cost breakdown, period. That is insane. I told him I couldn’t justify paying thousands of dollars if he was refusing to tell me why that was the cost, and he just said “I understand.” It seems to me like this business makes its money off these $300 “estimates.” I could never recommend a business that quotes huge prices and refuses to explain them.

I believe in routine maintenance. Aire Serve did a system repair for us as a follow up on another company’s installation. They got the manufacturer to cover the cost of materials as part of the equipment warrantee. Aire Serve has a semi-annual inspection maintenance program that we use. I am impressed with their service and feel confident in recommending them. Services: A/C system maintenance, A/C system repair, Heating system maintenance

We have Service plan and had a new thermostat installed back in 2020, very professional, Our AC unit stopped working this past Friday 8/12/2022, my husband called them late in the afternoon, they were there within the hour, 5 stars there. Our unit is old years past its recommended time. Technician was clear to what was wrong and offered us a couple of different options, from repair to replacement. He was very honest and courteous to our needs. We decided to replace our unit due to age of our system and they are installing today, they followed up with us over the weekend and 1st thing Monday let us know they could install today... Highly recommend AirServ and invest in their service plan too... 5 stars.. Services: Install thermostat, Ductless heating & A/C services, Thermostat installation