Robert & Sons A/C & Heating, LLC.

VERY UNPROFESSIONAL UNRELIABLE COMPANY. I had an appointment after 3 days for my HVAC-not working for my rental property. I verified and confirmed my appointment a day before too. On the day of an appointment: an appointment was scheduled between 7am to 11am for a technician to come. I got a call from their office saying no one is at home at 10:51am. An adult person was their at home. Their office lied. Their office said she will check with a technician and update me. I called them again in 20 minutes to verify an appointment. This time, their office person said a technician has 2 calls before my call, so a technician will be there in an hour or two. My tenant also called to check on an appointment, and their office said: a technician can not come today and need to reschedule an appointment after 5 days in these very hot days. I and the tenant are requesting their office person to have a technician come to look HVAC issue. She hung up on us and canceled an appointment. Stay away from R

Unfortunately I would not recommend this company. We went through the home warranty company and when they assigned this company I googled them and I saw a lot of negative reviews saying the company always says there are missing parts that the warranty doesn't cover to get paid more so we were weary. The company called quick, scheduled an appointment for the next day which was great. We were given a 12-4 hour window, after 4pm I called, they reached out to the tech who said he was about a hour behind. I said ok. Almost 6 he still wasn't there, I tried calling back but the office was already closed. I called the number they had on their website where they advertise 24/7 services, but NOBODY would answer the phone, text messages, anything. The tech ended up showing up just after 7, he was here for about 20 minutes and said something blew, tried to get us to buy a part that wasn't necessary, and left. A day and a half later the unit went COMPLETELY out, it was worse than when we originally

Had ac unit installed by another contractor in the summer of 2022. Later found out the job was not complete. Called Robert & Son today and they responded within 15 minutes to advise someone was able to come out today. The technician Hector was very professional, pleasant, and knowledgeable of the issue. I appreciate Hector, he listened to all my concerns, and addressed the issues, and solved the problems in a timely manner. Thanks Hector, job well done! Service: A/C system repair