Sears Heating and Air Conditioning

Hired Sears to install our kitchen. The end product is great, happy with the cabinets, the countertop and the work done by the contractors was great. Couple of things that were disappointing: 1) I dislike the pressure sales technique that was used. When we met with the sales person (David Petersen) to get a quote, we had to sit through a slide presentation about the company and it’s background for about 1 hour. I don’t care about that, give me the quote. After about a three hour meeting, we were told the total cost and if we sign on the same day, we get a discount. The sales technique worked, we signed, but we will never recommend this company because of it. It’s like they were trying too hard to explain to us why are we paying a premium price. We agree to pay so much thinking everything will go smooth and there will be great communication, which brings me to the second disappointment. 2) Communication with Michael Schultd, project manager, wasn’t great during kitchen install especia

We live in Twin Falls, ID (200 miles away from the Contractors office). We bought a new (built in 1999) home in September 2017. It was a VA purchase and should have been inspected better but when we were putting up the Christmas Lights in December we noticed that there was dry rot on the eaves of the home. The original shingles had not been overlapped on the eaves so water damage was discovered. I contacted several roofing contractors and SEARS was the Contractor we picked. Their professionalism and attention to detail was tops. Their response time was very short and I have never seen a better roof than we have now. I will use their Contractors in the future.

I am not the type of person to write reviews on services or products that I received. Sears has been sending me emails to please review their service that I have received from them. So here we go. It started in August 2018 and I was looking at doing some remodeling to the house, change from swamp cooler to central air, change the carpet in the house to hard wood floors or something similar, a new roof, and remodel of the 2 showers we have. I met with the salesman and got everything set up, I thought it was going to be a quick job as it was all being done by one company instead of many different contractors. That was the reason we went with Sears, BIG MISTAKE. Talking with the sales man he told me it would take about 4 weeks to get all the products in and then 2 -4 days for the flooring and 3 days for each bathroom and 2 days for the roof and the Central air would be in that first week and would only take 1 day. Everything was to be done and complete by Thanksgiving according to the sal