Sears Heating and Air Conditioning

We were very happy with the service that we received. The only problem was when the salesman came by. There were two of them. One of them refused to understand that we had a limited time that we could meet with them. He wanted to keep telling us how the service that we would receive from Sears could't be beat. I had to tell him three times that we were interested in the product and the price. We did buy the furnace and the AC from Sears. The installers were very professional. They showed up when promised. They did an excellent job of cleaning up after themselves. We were promised some shop your way points based on the purchase. It has been almost three months since we were to get those points. We still have not received the points. They were valued at over $800 dollars. While the opportunity to receive the points did not affect our purchase decision. It is very frustrating. I have called Sears on at least ten occasions. They say that there is nothing they can do. I have called the ins

We paid a premium for a new roof expecting the verbal promises the salesmen made were good. Wrong. A a team dedicated to roofing was NOT used. Our roof was NOT the only job they were doing at the same time. They were over a MONTH, NOT three or four days completing the project. They did NOT park their work trailer where I suggested, out of the lane and better access for them . Instead they blocked my side drive and broke branches out of our hedge to make a path to the house. The crew was NOT aware we were supposed to get a ridge vents to replace the roof vents. We also paid for soffit vents that Sears and the contractor had differing opinions on how many.They did NOT do a magnet sweep for nails at all. we found nails on our deck and in our riding lawnmower tire. Overall the construction crew was cordial and understanding though, NOT aware of all the points in our contract with Sears. Bottom line, Sears management, their salesmen, and the contractor were NOT on the same page. All co

We live in Twin Falls, ID (200 miles away from the Contractors office). We bought a new (built in 1999) home in September 2017. It was a VA purchase and should have been inspected better but when we were putting up the Christmas Lights in December we noticed that there was dry rot on the eaves of the home. The original shingles had not been overlapped on the eaves so water damage was discovered. I contacted several roofing contractors and SEARS was the Contractor we picked. Their professionalism and attention to detail was tops. Their response time was very short and I have never seen a better roof than we have now. I will use their Contractors in the future.