ARS/Rescue Rooter Plumbing Sewer Drains

Brandon and Kurt installed a new underground drain for my rain downspouts after realizing I had too small of pipe for them to drain into. They did a great job and dug a 60' trench to put new piping into. I am very happy with their work and will definitely use them again if anything else comes up. Service: Outdoor plumbing system repair

I scheduled an estimate, chose a date/time range, and waited… and waited… and waited… Nobody showed up, called ahead, communicated, etc. I wanted to give them another chance and got a reschedule the following day. This time I did get an initial call during the time frame confirming that was on the schedule for the date/time I chose. Again I waited… and waited… and waited. Again, nobody showed up and I never got the 30 minutes on my way notice. So I called up and cancelled. I understand that prior jobs go long (I expect that’s what an estimated 4 hours time frame is for) but communicating with me would have solved that problem — a lack of communication sets a bad precedent for future expectations. 30 minutes later I got a sales pitch voicemail telling me to call them if I ever need plumbing services. ????????‍♂️

Keenan was an excellent tech—clean in appearance, polite, knowledgeable, and very helpful. He was thorough in his diagnosis of our drain pipe problem, and supplied the needed remedy. We have used Rescue Rooter several times over the last 20 years, and we’ve been pleased with their work every time. Thank you Rescue Rooter! Services: Drain cleaning, Sewer cleaning