Superior Home Improvement, Inc.

We participated in the Home Energy Program. I get the impression Superior's main focus with that is to sell windows. The windows we got are fine, but I'm not interested in working with Superior ever again. From beginning to end this process had problems. I think the salesperson over-promised: he said the windows wouldn't be cold to the touch in the winter, that we would have the walls between us and our neighbors insulated (that was not done) and he also said the sliding door would slide easily with just one finger (it's not bad, but it certainly doesn't do that). The energy auditor was great and recommended an interior door sweep and a change to the venting of the attic fan. Superior followed neither of these recommendations. The main installation process left a lot to be desired. Most of the workers were great, but the team leader not only didn't show up on time, he also didn't introduce his team or tell me the project plan. Additionally, he went about ordering supplies without refer

Superior rocks. My front entryway looks like a million bucks.. top quality door and top quality workmanship. Would definitely recommend them. Salesman Rich treated me like royalty. Much appreciated and I love my new door

My Roof Replacement Experience In late August 2022, while on vacation, a windstorm damaged some of my roof shingles. When I got home, is saw that on the northwest section of the roof, many shingles and roof vents had partially detached. The nails had pulled through the shingles or were no longer attached to the roof plywood. I reached out to Rich Johnson, General Manager of Superior Home Improvement. He offered me two options. 1. Just fix what was damaged. We would remain vulnerable to future windstorms. The next storm might do more shingle damage including internal water damage 2. Replace the whole roof and install it right; thus, I would be protected for decades to come. After weighing these choices, we decided to replace the whole roof. They would use a higher standard of workmanship and shingle quality than the original roofing sub-contractor used in 2007. He gave me an honest and fair estimate. I then reached out to another roof company and their estimate was initially $13,000 mo