Atlantic Plumbing, Heating & Air Conditioning, Inc.

Called at 730pm, on a Friday night, for emergency service. Never recieved a call back after talking to the operator 3 separate times over the course of 3 hours, waiting for a tech to call me. EDIT: this was last weekend, Friday, November 11th, 2022. I ended up driving to Hampton to resolve the issue myself.

We've been with Atlantic for over 15 years, and they've never let us down. Our technician Shawn is awesome - friendly, courteous, and professional. The receptionist, Jennifer, always keeps us updated on everything - technician arrival time, yearly service reminders, etc. She listens closely and is very caring. We are extremely happy with everything they've done for us over the years. Highly recommended!

We called this company out to give us an estimate on two plumbing jobs we needed done. 1. To be connected to city sewer and 2 to fix a vent issues in our two back bathrooms. I explained what i needed done before I made the appointment. They didn't tell me that I needed to have the city mark where the tap was before they would give an estimate. Even though we basically we knew where it was. I Made an appointment which they did show up to. But then we didn't hear from them. I called a week and a half later. The guy on the phone was very rude and told me he can't give us an estimate until the city mark where the tap was. I told him ok it has been mark and asked when were they going to send someone out. He told me they would call me. A week later thinking maybe they got busy i called again. The lady on the phone had no idea what I was talking about said the owner is out doing estimates and would call me that day. Did that happen nope, I even waited a extra day before I called back. Once I