Air Control Heating and Electric, Inc

Air Control was very communicative as they ordered the parts needed, scheduled the repairman, and actually came out on site to do the repair. The receptionist/dispatcher, Gina, was helpful in keeping me in the loop on what was going to happen when. The service tech, Melvin, was thorough and super friendly. I felt respected and valued as a customer, even though I know precisely nothing about HVAC units. The job proved a little more difficult than initially expected, but Melvin was positive and resourceful throughout. I didn't want to deal with HVAC repair, but now I'm fixed up and ready for a hot summer, so it's been a blessing in disguise that it failed in spring rather than summer. Service: HVAC duct & vent repair

Randy was out to repair our mini split unit this morning. He was great! On time, clean, pleasant and thorough. Thank you Randy!

When you take time off work to meet a repair person and they cancel last minute hours before the appointment so unprofessional. The phone person passes the buck - Customer service is lacking. Showing up is so important. Service: A/C system repair