Joe DeBelak Plumbing & Heating Co Inc

My husband and I have used joe debelak a few times for various plumbing issues. I had a plumbing emergency today and called them. They understood the urgency of the situation and quickly got the crew that I needed to my home. The plumbers that arrived were extremely professional and capable of solving my problem. Not only that, they were super friendly and willing to explain all of the options I had to fix my problem- AND they advised me against having a service performed that would cost me more money and would not help the situation (which other plumbers had recommended). Honestly I cannot say enough about how much I like these people. They are the most proactive, honest and hard working plumbers I’ve met....and I’ve met a lot of plumbers!! Highly recommended!

Contacted the plumbing folks on Sunday night, in anticipation of scheduling a non-emergency service visit at our store ( Sussex Country Floral ). Expected that it would be a day or two before they could arrive. Their staff contacted me immediately after getting the message on Monday morning. They asked all the right questions, and I supplied images so they would know what tools/parts were needed. Within an hour of our call, they were on site and repairing our problem. An hour after that, the repair was done. We knew that this was not a major job for a skilled professional plumber, but that's the point. They acted like a skilled professional service person. That's what we wanted. Rates are fair. No negatives at all. Very pleased with how they treated us and our situation.

When you call to explain what services you need and to set up your appointment the person on the other end should explain the trip charges, whether it will apply to you or not. I had very poor communication from the beginning. But when a plumber comes to your home and doesn’t have the part to fix it and has to order it and come back to finish the job they should not charge you a full trip charge on a existing job. To pay 368.00 dollars just for trip charges is absurd and truly is ripping you off. Not when it’s for the job that they need to finish. My advice you need to clarify everything with this Company before they come to your house. And maybe the receptionist who answers the phone should also explain those things that could be a possibility with extra charges. I had very poor return call backs on when the plumber was coming the first time. 568.00 was a complete ripoff for 20 minutes of work and lack of customer Service. Just ask a lot of questions before you use this plumber becaus