Mad City Windows & Baths

Mad City delivered all that was promised. High quality materials, beautiful finished product & installed in one day. The carpenter & his assistant were as nice as could be. They were professional, friendly & asked my opinions along the way. I love my new shower! Service: Bathtub replacement

Extremely expensive and extremely low quality windows! On day one they already had to order replacements for 3 out of my 5 windows because they were scratched right from the factory, then the replacements were also scratched so now they’re back for round 3 on window replacements where we have even more issues! None of my screens stay in on their own so I have to tape the corners to hold them in for the awning windows, my 2 standard sliding windows the holes looked like they were drilling with the bit in reverse because they’re melted and the latches won’t latch. On one of the replacements they completely forgot the latch on the top and the other is so warped it can’t latch. All the mitered joints are way off and look terrible with huge gaps in them, not what I expect when paying $2500 a window! The installers and service guys were great, but the company is garbage along with their product! Now I get to wait for a field manager to come and look at everything again before moving forward!

Mad city did a wonderful job! I just had a baby (like within a few days of the quote) and the sales guy (Zach) was very understanding and receptive, especially given that I forgot about the appointment and it was valentines day. Zach was very thorough and accomodating. He did not hover and allowed my husband and I come to a decision without pressure. When it came to instalation it was very quick and painless. They gave us a leadtime of 12-16 weeks, but I believe they came even faster than that (maybe 10 weeks). All the windows are custom built so it's priced by window installed (with the exception of the large casing window we have in the kitchen), which worked out well for us because - literally - none of our windows were standard. I noticed a scratch on my window in the kitchen, called my local office and had it taken care of the same day. It was a very painless process to have the window replaced (they come with lifetime warranties). Since the window is custom made, they couldn't co