Benjamin Franklin Plumbing San Jose

After a bad experience with Plumbtree yesterday for an emergency water heater problem, we called BFP at the advice of a friend. What I thought was a $50 job turned out to be in the multiple thousands and I didn't want to get ripped off. From intake through follow up communication through service, it was clear we were getting respect as a customer. Wayne made sure we knew where all the costs were going, why things were priced as they were, etc. When it came time to make decisions, he explained my options to me clearly and provided pros/cons of both. Overall he was very trustworthy and professional. Time will tell of course but this feels like one of those "you get what you pay for" situations and I will be able to count on BFP to make sure we're taken care of from now on.

Efrin Sanchez was articulate, professional, patient and knowledgeable. I sought information and pricing on feasibility of installing dishwasher. Our conversation was interactive and productive. I am grateful to Efrin.

Called Benjamin Franklin Plumbing and Wayne was out at our place the very next day. Quickly assessed the problem and recommended the repairs that we would need.Great service.Thank You Service: Water heater installation