Broward Factory Service

The absolute worst warranty company I've ever had the displeasure of dealing with. After paying a $55 deductible, the repairman came to my home to fix my dryer 3 days later. He had the audacity to say "this is a pretty easy fix, do you know how to do this yourself?" No, I don't know how to do it myself, that's why I called on you! The part, a timer, was ordered. It took 6 days to come in. I was then scheduled for the repair appountment on Monday 6/5/17. I got a call from Amber, the receptionist, at 8:46 AM on Monday stating that their repair tech had called in sick, and that they would need to reschedule my repair, even though the had the part, to Thursday 6/8. I called back after a couple hours and demanded to speak with a supervisor. The supervisor called back after 2 more calls to ask what the status was. I asked them to come the next day, as I had now been without a working dryer for 2 weeks. After a confirmation from Roxanne, another receptionist, the supervisor made a

We needed to have our water heater replaced. Broward discovered the problem late on a Thursday during a routine inspection, and we had the new one installed by Monday. The technician, Alex, arrived on time and did an excellent job with the installation. He made sure the drain valve was easily accessible and explained how to maintain our new water heater by draining the tank once a year. The re-piping he had to do is very neat and he made sure all overflow pipes are visible. He left the area very clean. We are extremely pleased.

I have been a customer of Broward for many, many years, covering several major appliances. I have always found them to be friendly, courteous, knowledgeable, and reliable. They always respond as quickly as possible to my service calls, and I have always been extremely satisfied with their repairs. I will continue to be one of their customers without hesitation. Service: A/C system maintenance