Bullman Heating & Air Inc

The technician who came was extremely professional, and very Knowledgeable. Explained to me everything he did. And the status of my HVAC. A small part needed to be replaced upon inspection. The tech explained fully the function of the part and why it needed to be replaced. Very satisfied.

In diagnosing the problem with my heat pump this week, the Bullman technician said it could be solved by a part that cost about $25 and could be installed in about 30 minutes. I told him to go ahead and order it. The next day, I got a call from Bullman saying the service manager had priced the job at $348, with half paid up front before they would order the part. Totally puzzled by the preposterous jump in cost, I asked to speak with the service manager. He didn't bother to call me back so I called again the next day. When we did finally speak, he hemmed and hawed a lot and wound up saying there would be a minimum labor charge of $205 for that 30-minute install and an 'upcharge' on the $25 part that would result in a cost to me of more than $100. Coupled with the fact that no one followed up on a previous request to reinstitute my annual service contract, my experience with Bullman has been very unsatisfactory.

Steve came to replace the screen on my humidifier that was causing it to leak all over the floor. Steve is great, he's knowledgeable, friendly, answers and questions that I have so that I understand what is done. I am VERY happy with my service with Bullman Heating,