ARS/Rescue Rooter Heating Cooling Plumbing

ARS installed a brand new HVAC unit at end of March. It has been repairing for at least 7 times wasted days of our time. As now, June 5, my air conditioner is still waiting for parts. The cover/hood left wide open. The manager Brandon promised us they will replace the cover and install the missing parts. But they never do. Brandon also ignores our call and messages. Till, it has been 6 weeks since we talk to the manager Brandon. Nothing has been done. Besides, the technician damaged the coil fins while they were "repairing" the brand new unit they just installed, and they are not promising to repair it. In the contract, they promised to refund and remove the unit within one year if we are not satisfied with their product and service. When I request refund, they just sent a technician, talk to you and promising to repair, which is something they never does. I heard ARS is a good company for plumbing. However, for HVAC installation and repair, they are not professional based on what they

Adam was fantastic! He was knowledgeable & efficient. His customer service outshone almost any I have ever had - service, store, etc. The problem was fixed quickly & well. He stayed to triple check a few times & he discussed with us things that could help us in the future (53-year old metal pipes). ARS is blessed to have such a wonderful technician & because of him, I will never go anywhere else Service: Toilet repair

Though the plumber was polite and honest, it was $116 for 15 minutes. So that he could tell he could tear up my wall to replace a valve for $900 but he could not fix the wall afterwards. I have used ARS a few times and I think they overcharge and do not offer any loyalty discounts, etc.