Thomas & Galbraith Heating, Cooling & Plumbing

After a unexpected drain back up. I was expecting to have to wait before we got a resolution. Enter Thomas & Galbraith! They came out the very next morning even showing up earlier than originally planned. The tech Joe was thorough and managed to get a scope out while he was there! They gave me multiple options with varying price points to get it fixed and offered financing that was reasonable. I would definitely contact them again! Services: Drain cleaning, Sewer cleaning

Total miscommunication with their customer care team. When I called to schedule an appointment, I asked if they did a particular service. They confirmed they do, so I went ahead and scheduled a technician to come out. Technician came out to tell me they don’t do that particular service—and they wanted me to pay $100 for the visit. Update: Received the message below. I’ve been calling the number all morning to discuss, but only get a message that no one is available at this time. Nice! Update 2: Customer service reached out and not only refunded the appointment fee, but also worked with me to try to find a potential solution. Changed review to four stars. Update 3: Never received refund. Left four messages and was never called back. Changed review back to one star.

Installation crew did a great job on my new furnace and central air. Everyone was thorough, knowledgeable, and very responsive. Good quality and most competitive price I rec'd. Worked with me on several things in order to replace a very old furnace. Also provided an upgraded thermostat, and whole house duct cleaning after the installation was complete. Excellent service, quality, and value. Highly recommend these folks! Services: Heating system installation, HVAC duct & vent installation, Install AC, Thermostat installation, HVAC duct & vent cleaning