Rumsey Construction & Restoration

I woke up two weeks ago to the sound of running water and found out the water supply line to the toilet had broken and flooded the house while I slept. Rumsey Construction & Restoration sent out their technician who was on call that Saturday. Tiffany Overton was very professional. She gave me a time frame of when she would arrive, assessed the damage, walked me through the process of what’s to come and ensured all my questions were answered. I am very appreciative! Service: Water damage-related cleanup & repair

I highly recommend Rumsey Construction & Restoration. I was assigned to Project Manager Kevin Collins. He's outstanding! Kevin is very helpful, knowledgeable, and professional. He goes above and beyond for his clients. When I have concerns and questions Kevin was always there to assist. I was very blessed to have him on this project. Thank you Kevin for giving me my dream bathroom and kitchen.

If I could give a half star, I would. Our experience with Rumsey went from trusting and professional, to downright creepy and suspicious. During the freeze on before Christmas Eve last year, we suffered a pipe burst in our master bedroom which caused significant damage there and in our kitchen. Our plumber recommended Rumsey to perform the water mitigation and possible restoration services. When their team arrived, they were friendly and professional. We informed them that our insurance was through USAA to which their team stated they have a long standing relationship with them and that all should go smoothly. During the process, we found this to not be the case. Rumsey did not follow standard instructions to obtain approval to perform work (in fact, they told us that they were approved to perform to which USAA stated they were not). This of course sent a red flag to USAA and began to scrutinize their work and claim. When the bill for the water mitigation and initial restoration proce