Hartman Heating, Air and Fireplaces

Not accommodating in the least bit. I needed a simple question answered about how their techs wired the thermostat. Their service desk refused to take my contact details and have a tech call me. Instead wanted to charge me for a tech visit to answer a 5 minute question. That is not customer service. I called the local Trane Supply house and their techs graciously answered my question. Customer service is about helping the customer. They did not and as such I will take my business elsewhere. Followup after reading the response below it is clear they did not understand that I tried to get the service desk to take my contact information and have tech call me. They would NOT they would only arrange for a service call.

Hartmann installed a new furnace and central air for my 100 year old home in September 2014. They provided the same for my parents a few years before and they were thrilled, not only with Hartmann's product, but their service. In an effort to be a responsible consumer, I got three bids. Over the years, I've learned it's best to not pick the cheapest bid nor the highest. This happened to be the case with Hartmann....and my advice to myself has served me well. I have nothing but good things to say about all the people I met during the process. The salesman, Marc, was very thorough and explained things to me in an easily understandable way and was knowledgeable about the cost and the products...he's great to work with. The installers were amazing...what a hard working crew! The follow-up service from the office, and from Lo (sp?), especially, was both gracious and generous. I'm really picky about who I have doing work on my house. Hartmann has now made my list of trusted businesses t

My 15 year old gas furnace decides to stop running. I had another company come out and want to replace the part for 1,500 after 5 minutes of looking at it. Hartman Heating and air comes out later that day, gets right into the furnace, pulls some things out, find the fan is clogged with built up sulfur, gives it a good clean and its back to running. The Teck. informed me that we should be prepared to replace the furnace soon but it will continue to work. Thanks for the hands on work and the honesty and we will call Abundant when we are ready for a new furnace.